Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all MFC and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them.
At MFC we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Once an order has been placed it cannot be cancelled. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
Final Sale Items
Non Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.
SHIPPING AND HANDLING
We ship worldwide. Merchandise will be sent within 12 hours business hours from the order date and will take 2-5 business days for standard delivery anywhere within the United States. Standard International shipping will take 5-15 business days. Please note that MFC is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. For more information on those fees please contact your postal office or local government. MFC does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling is not refundable.